I am Mofawtar 4, 4+, Max or Tamayouz customer and I am eligible for free stc tv as part of my package benefits. I have subscribed to stc tv previously but I am getting now renewal failure when try...

Stc tv subscription requires direct payment feature to be enabled even if you are entitled for free subscription. No fees will be deducted from you if you enabled the direct payment.

to renew your subscription, please follow the below instructions in order:

1. Make sure the direct payment is active:
   • Login mystc app with your mobile number
   • Then select “More”
   • Then “payment management”
   • Then choose direct carrier payment
   • Activate stc tv option

2. Send sms with code: a 21 to 800444 to unbar your content service subscriptions (please make sure there is space between a and 21)

3. Then unsubscribe from your current stc tv subscription: If you are subscribed to lite tier please send U JL to 811118, classic tier please send U JC to 811118, premium tier please send U JP to 811118

4. Then reactivate your subscription by sending SMS shortcode:

• Lite tier send JL to 811118 (free for M4, 4+, Max and Tamayouz Gold)
• Classic tier send JC to 811118 (free for Tamayouz Platinum)
• Premium tier send JP to 811118 (free for Tamayouz Diamond)